- I have never purchased with you before how do I buy the items I want?
- Could you tell me more about the security of your site?
- Are there any other payment options?
- Can I order by phone?
- Do you accept international orders?
- How long will it take to receive my order?
- Can I have my order shipped to a P.O. Box?
- What if I have problems with my order. Say something is wrong, broken, or just not there?
- What if I want to return an item?
I have never purchased with you before how do I buy the items
Shopping with us is easy, convenient, and secure.. Simply click on the item
you desire. A shopping cart screen will pop up . Fill in quantity and necessary
options( color, size, whatever is applicable will appear on your screen). You
can then click on continue shopping or check out if you are finished shopping.
When you have put all items you desire in your cart click on check out. Continue
to follow the prompts filling in your shipping and payment information. To expedite
the verification process we recommend using the same billing and shipping address.Back To The Top
We want you to enjoy shopping with us in the knowledge that your credit card
information can be confidentially provided to us, and any personal information
gathered by us will not be provided to a third party.
The purchase area of our site is secure; we use industry standard Secure Sockets Layer (SSL) technology to encrypt all of your personal information including credit or debit card numbers, name and address. This technology works with all browsers making it is virtually impossible for someone else to read any information that you provide us.Back To The Top
Yes. We accept payment by personal as well as company checks, PO’s, credit
and debit cards. For large orders we accept wire transfers. Please look under
payment for complete details on how to place these orders.Back To The Top
Absolutely, our sales staff enjoys helping our customers. You can reach them
Monday through Friday 8 a..m. – 5 p.m. PST at extensions 102 and 105.Back To The Top
We are happy to accept most orders generated outside of the United States; however,
please contact one of our sales staff by phone as shipping charges and times
vary.Back To The Top
All orders are processed within approximately one to two "business"
days, provided the items are in stock and there are no problems with payment
verification. Orders will not be processed on weekends and holidays. Standard
ground delivery is used unless other arrangements are made. Please look at shipping
for other options or call one of our sales representatives.Back To The Top
USPS is the only carrier that will deliver to P.O. Boxes.Back To The Top
Customer satifaction is a priority for us. If you are experiencing problems
of any sort please call our Customer Support Manager at extension 353 Monday
through Friday 8 a.m.- 5 p.m. PST.Back To The Top
We offer a 30-day exchange/refund policy to our customers on most items. If
you are not satisfied with your purchase, you may return it for an exchange
or refund (excluding shipping and handling charges) within 30 days from the
day you receive your order, subject to a return authorization. Please note that
all returned non defective products will be charged a 20% restocking fee. This
fee does not apply to wrong items sent, or damaged goods.Back To The Top
For an RMA number (Return MERCHANDISE Authorization) on returns
call Customer Support. All Returns require an authorization number. Please
note that an RMA does not guarantee final disposition. All returns are subject
to inspection. All exchanged/returned merchandise must be in original factory
condition, including all packaging materials, inserts and all accessories.
Please do not tape or write anything on the item or the package! We will charge
you for replacement of damaged, altered, missing, written-on or taped-on contents
or cartons. We reserve the right to refuse any such returns. Pack the products
into a shipping box with plenty of packing material, and tape securely. Write
the RMA issued by Customer Service clearly on the outside of the shipping
carton. Any unauthorized merchandise returned to us will be refused. Please
ship your parcel back to us freight prepaid! We suggest that you use UPS Ground
Service. Sorry, we cannot accept COD or freight-collect shipments. No goods
will be accepted for exchange or return without authorization.
All credits will be made within
7 working days to the credit card holder. Credit card companies can take up
to 30 days to process a credit from a merchant.
The Difference Between The
Various DVD Recordable Formats
Currently there are many writeable and rewriteable formats on the market and it can be confusing to the general consumer. These formats include:
There is also "General Purpose" vs "Authoring" discs DO NOT confuse the "Authoring" media with the term for content development (making / editing what eventually gos on the DVD) The most common type of DVDR is the General Purpose type - if you do not know that you have an actual authoring recorder drive then you most likely have the general purpose type. Take a look at this white paper from pioneer for more information on the differences in these types of media- DVDR_whitepaper.pdf
DVD-RAM is a format primarily used as a data solution, although the type of data stored can include many types of data including video. Early version 1 recorders used 2.6 GB discs (or double-sided 5.2 GB discs), but current version 2 drives can handle 4.7 GB discs (or double-sided 9.4 GB discs). These discs are traditionally housed within a cartridge which cannot be opened, so that the media is well-protected. Newer Type 2 cartridges can be opened however, which is important for some people who wish to read these discs in drives or standalone DVD-Video players/recorders which do not use the DVD-RAM cartridge loading mechanism.
DVD-RAM is a sanctioned format of the DVD Forum, a consortium of companies involved in the development of DVD standards. DVD-RAM is a very robust data storage solution, theoretically allowing greater than 100000 rewrites per disc. In addition, similar to a hard drive, it allows full random read/write access and has defect management. An additional benefit of DVD-RAM is that, having been around for several years, it is a tried and true technology which has native support in Windows XP and Mac OS X. The discs are usually formatted with the UDF format, but can be formatted to such formats as FAT32 in Windows and HFS+ for Mac, or others. The main drawback of DVD-RAM is its very limited read compatibility in DVD-ROM drives and standalone DVD-Video players. DVD-RAM read support in these machines is increasing however.
We have one DVD Burner that writes to this format media - Panasonic LF-D311 (E3012)
DVD-R and DVD-RW
DVD-R and DVD-RW are both also supported formats of the DVD Forum. Both formats generally use 4.7 GB discs (generally without cartridges), although some DVD-R drives used 3.95 GB discs.
DVD-R is a write-once recordable format which allows excellent compatibility with both standalone DVD-video players and DVD-ROM drives. There are two main types of 4.7 GB DVD-R discs: DVD-R for General Use and DVD-R for Authoring. Most consumer drives use the former cheaper General Use discs, while many higher end professional drives use Authoring discs. The correct media type appropriate for the drive must be used when burning. However, once burned, the discs should be able to be read in either drive type. (General Use DVD-Rs are designed to prevent backup of encrypted commercial DVDs).
DVD-RW uses rewritable discs which are rated at more than 1000 rewrites in ideal situations. Unfortunately, DVD-RW does not enjoy the same excellent compatibility with DVD-ROM drives and standalone DVD-Video players that DVD-R enjoys. Another drawback is that unlike DVD-RAM, one must generally erase a DVD-RW disc before reuse.
Most DVD-RW drives should also be able to record to DVD-R. However, the reverse is not true. Many older and some current DVD-R drives are not capable of writing to DVD-RW discs (but may be able to read burned DVD-RW discs). Some drives can also record to CD-R and CD-RW.
Currently DVD-RW and DVD-R have heavy penetration into the multimedia market as well as the general consumer market. For instance the Apple SuperDrive, found in higher end Mac computers used in multimedia creation, is simply a DVD-R/DVD-RW (and CD-R/CD-RW) capable drive.
We have two DVD Burners that writes to this format media - PIONEER DVD-RA04 (E3011), and the DVD Starter Kit (K2001) which includes the Pioneer 104 DVD-R/RW Burner
DVD+R and DVD+RW
These two formats are backed by the DVD+RW Alliance. While these formats are not sanctioned by the DVD Forum, several members of the DVD+RW Alliance are also members of the DVD Forum.
DVD+RW, like DVD-RW, is a rewriteable 4.7 GB DVD format. DVD+RW, however, in some ways offers some technical advantages, which for example include: lossless linking (which in turn more readily allows editing of a disc's contents after an initial write while maintaining integrity of the remaining data), currently slightly faster recording speeds, and optional future Mount Rainier drag-and-drop file access support (also known as DVD+MRW). However, DVD+RW does not have the very high compatibility with standalone DVD-video players and DVD-ROM drives that the DVD-R format enjoys. The level of compatibility of DVD+RW is said to be similar to that of DVD-RW. Also, DVD+RW does not currently have the same level of market penetration as DVD-R.
DVD+R is a format that only was introduced to the public very recently (early 2002). DVD+R is a write-once 4.7 GB format which promises to dramatically increase the compatibility with standalone DVD-Video players and DVD-ROM drives. Whether that claim is fulfilled remains to be seen, but initial reports have been very positive. It must be noted, however, that 1st generation DVD+RW drives do not support DVD+R burning, and it is likely that most cannot be upgraded to do so either. If one wishes to have DVD+R burning functionality, one must purchase a newer drive specifically designed to do so. DVD+R discs currently are somewhat more expensive than DVD-R discs, but prices will likely drop with time. Burners that write to these discs is the HPDVD100i and the DVD-Writer DVD200i drive
So what should I buy then?
This is a very difficult question. The choice largely depends on one's usage environment and usage preferences. DVD-RAM offers very good support for data applications and is used in many professional environments, but the discs cannot be used in most DVD-Video players and DVD-ROM drives, making it less attractive for the average home user. A few newer DVD-Video players and recorders do support DVD-RAM however.
DVD-RW/DVD-R has the highest market penetration and DVD-R offers the best proven support for video playback in standalone DVD-Video players. Not only is it very well supported for PC users, it is the format of choice for the Mac.
DVD+RW/DVD+R is beginning to gain market share, and the data capabilities of DVD+RW do offer some advantage to DVD-RW. DVD+R compatibility with DVD-Video players is as yet (April 2002) not proven to be as high as DVD-R, but initial reports have been very favorable and suggest a significantly higher level of compatibility when compared to DVD+RW and DVD-RW.
What about external DVD recordable drives?
These drives exist in SCSI and IDE formats. Most external DVD recordable drives use essentially IDE drives with USB 2.0 or Firewire 1394a bridges and custom housing. These drives can be purchased as complete drives, or one may purchase standard 5.25" bay DVD recordable drives for use in a 3rd party USB 2.0 or Firewire enclosure. Let us know if you need an external burner, any of our DVD burners can be inserted into an external case for use with USB or Firewire interfaces.
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Disclaimer: Products may vary slightly in color and decoration from the pictures shown.
CD Duplication $0.42 Each
DVDR Duplication $0.79 Each
DVD Replication $0.69
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advised that if upon checkout of your purchases, you find that your total shipment
weight is in excess of 100 pounds, the shipping price may not be accurate, and
your purchase will be subject to review by our customer service staff. If you
feel that there is a mistake in the shipping amount please call us toll-free at: